Hongda Strength

Hongda Strength

24 hours to provide customers with a full range of timely and fast service

◆ After-sales service

Pre-sales

Pre-sales service

1) Understand customer needs and help customers choose reasonable products.

2) Provide customers with technical services before equipment installation.

3) Provide customers with pre-factory training for equipment operation, maintenance and maintenance personnel.

Service in Sale

1) according to the contract requirements, tracking, production and delivery, to ensure the safety and integrity of equipment to reach the customer designated location.

2) Provide various technical parameters required for pre-installation of equipment installation.

In Sale
Aftermarket

After-sales service

1) According to the contract goods customer agreed time for equipment installation, commissioning, maintenance

2) Provide on-site training according to customer needs.

3) Receive and handle customer complaints about product quality and service quality, and arrive at the scene to solve the problem as soon as possible.

4) Establish equipment user files, and file all the installation, commissioning and maintenance records of each equipment for permanent preservation. Ensure that each product of each customer has the plasticity of service and provide technical support to the customer for the maintenance of each equipment.

5) Carry out customer return visits from time to time, collect customers' opinions and suggestions on products and services, and improve them in time.

6) Each service station shall be uniformly allocated by the after-sales service station to ensure the timeliness and effectiveness of the service.